Using de999 Terms and Conditions — Complete Guide

These terms and conditions apply to all use of the de999 website and its services. By creating an account or playing any game on de999, you are considered to have automatically agreed to these terms.

De999 reserves the right to update these terms and conditions at any time. Any changes take effect as soon as they are published on the website. It is your responsibility to check this page regularly and stay informed of any updates.

All de999 services are intended for adults aged 18 and above only. If you are under this age, please refrain from using de999. Any account found to belong to a minor will be closed immediately and the deposited funds may be forfeited.

To open an account on de999, you must register with accurate and complete information. Creating an account with false details is a direct violation of our terms and conditions and may result in account termination.

Each individual may only register one account on de999. If multiple accounts are detected for the same person, all accounts will be suspended and any funds held may be withheld.

De999 follows a KYC (Know Your Customer) verification process. The following documents may be required before processing a withdrawal or for transactions above a certain amount:

• Copy of National ID (NID) or passport
• Recent selfie (with ID document)
• Bank statement or mobile banking transaction proof
• Utility bill or other document for address verification

Until verification is complete, de999 may delay processing withdrawal requests. This is a mandatory security measure, not a punitive action.

De999 supports all major mobile banking options in Bangladesh for deposits, including bKash, Nagad, and Rocket. Deposits are generally credited to your account instantly.

The minimum deposit is BDT 500, and the maximum single deposit amount depends on the selected payment method. Deposit limits over a given period may apply, subject to your account verification level.

Important withdrawal rules:

• The minimum withdrawal amount is BDT 1,000.
• Withdrawal requests are generally processed within 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if verification has not been completed.
• De999 may place a withdrawal on hold in the case of unusual or suspicious transactions.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.

All de999 bonuses and promotional offers come with their own terms. It is essential to read the specific terms of any offer before claiming a bonus.

General welcome bonus terms:

• The welcome bonus is available to each new player once only.
• To withdraw bonus funds, you must meet the specified wagering requirements (typically 30–40 times the bonus amount).
• The wagering requirement deadline is generally within 30 days of receiving the bonus.
• Certain games may not count toward wagering requirements.
• The maximum bet from bonus balance is generally BDT 500 per round.

De999 reserves the right to modify, suspend, or cancel any bonus offer at any time. Attempting to claim the same bonus more than once or abusing the bonus system may result in account termination.

All game outcomes on de999 are determined by RNG (Random Number Generator) technology, which is fully impartial and verified. de999 has no influence over the outcome of any game.

De999's policy on technical issues:

• If a connection is lost during a game, the de999 system automatically saves the game state.
• If a game is cancelled due to a technical error, all wagers will be refunded.
• If a round's outcome is inconclusive due to server issues, that round may be voided.
• De999 reserves the right to withhold any abnormal winnings resulting from a game software error.

In accordance with de999's terms and conditions, de999's decision shall be considered final in any dispute regarding game outcomes.

The following activities are strictly prohibited on de999 and will result in immediate account closure upon detection:

• Using bots, automation software, or artificial intelligence to play games.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Colluding with other players to share bonuses or winnings.
• Creating multiple accounts to claim bonus benefits.
• Using de999 for money laundering or any unlawful purpose.
• Impersonating de999 staff or contacting others under a false identity.
• Threatening, harassing, or disrespecting other players.

De999 believes gaming should be a source of entertainment. We genuinely care about the well-being and safety of our players. That is why responsible gaming is a key section of the de999 terms and conditions.

De999 offers the following responsible gaming features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss amount for a given period.
• Session Time Limit: Set a limit on how many hours you play in a session.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: Permanently close your account for a long-term break.

For more details, visit our Responsible Gaming Visit the page.

De999 reserves the right to suspend or permanently close any account in the following situations:

• If any part of the Terms & Conditions is violated.
• If registration is completed with false or incomplete information.
• If KYC verification fails or the required verification documents are not submitted.
• If fraud or illegal activity is suspected.
• If the account holder is confirmed to be a minor.
• If the player has applied for self-exclusion.

Upon account closure, any pending withdrawals and applicable balances will be refunded — however, this may not apply in cases of fraud or terms violations.

Players may also request account closure at any time by contacting the support team.

De999 strives to deliver the highest quality of service, but is not liable for the following:

• If a game is interrupted due to internet connectivity issues or device failure.
• For delays or failures caused by third-party payment gateways.
• If the service is temporarily unavailable due to unexpected technical issues.
• If account information is compromised due to the player's own negligence.

De999 sets a maximum liability limit and will not provide compensation beyond that limit under any circumstances. Gaming is a risk-based activity and players participate at their own risk.

De999 may update these terms and conditions, in part or in full, at any time. A notice will be posted on the website before any changes take effect.

Continuing to use de999 after any changes have been made will be considered your acceptance of the updated terms. If you do not agree with any changes, please contact our support team to close your account.

Our support team is available 24/7 for any questions or complaints regarding these terms and conditions.